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Do you issue refunds?Yes, we issue refunds of fiat. We dont issue refund crypto coins. Once the trade is succesfull, no refund can be issued.
Can I close my account any time?Yes, you can close your Bitdenex account anytime. You will get the chance to withdraw your cryptocurrency before closing the account.
What payment methods do you accept?We accept only IDEAL at this stage. The fee for other payment methods are not in favor of our traders and are too costly at this stage.
Does it matter where I am from?NO, only Dutch resident can use fiat – EURO to trade. All other resident have the option to trade with crypto to crypto.
Is there any limit of referrals?No, there is no limit on the amount of referrals. See the applicable terms and conditions of the Referral Program.
can you have mor then one referral account?No, it is not allow to have mutiple account for referrals. Any misuse of the Referral Program will be seen as a breach of the term of use.