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Frequently asked questions

01
What is Bitdenex?
Bitdenex is a crypto asset exchange, based and having its headquarter in the Netherlands. At Bitdenex you can buy and sell crypto assets such as Bitcoin, Ethereum, Litecoin and other coins quickly, safely and easily.
02
Why Bitdenex?
Buy, sell and investing in crypto assets can be difficult, especially if you are new in this market. Bitdenex offers a simple and seamless exchange service with clarity on pricing and fees in one overview during the purchase or sell process. With Bitdenex Exchange you can buy and sell crypto aseets easily and quickly. You can choose from the payment methods such as iDeal, Bancontact, Sepa and many more. Once the payment is successful, you will immediately receive the purchased cryptoasset in your Bitdenex account
03
What do you offer?
Bitdenex provides an easy and simple solution for investing in crypto assets. Bitdenex don’t give advice. We only create the opportunity for the people to buy and sell crypto assets easily.
04
Does Bitdenex require a licence from the authorities ?
Bitdenex will obtain the required license to provide its crypto asset investing services, where applicable.
05
Does it matter where I am from?
No, but Bitdenex’s crypto assets investing services are mainly focus on the European market. As a non-European citizen, you may not be able to deposit fiat but be able to buy and sell crypto assets with Eu licensed stablecoins available at Bitdenex.
06
Do I need skills to use the service?
No. Bitdenex’s investing platform is made user-friendly so it is simple and easy to invest. Moreover, Bitdenex team will provide you any support you need!
07
Why should I join Bitdenex?
By joining Bitdenex you will have a chance to contribute to the fair market and find an easy way to invest in crypto assets.
08
Why do I have to create an Bitdenex account?
To prevent fraud, scam, money laundering and other malicious activities, it is necessary to create an account and verify yourself. Your account must be verified so that we can be sure that you are the right person. Through these identification and verification obligations we try to prevent fraud, scam and money laundering as much as possible. In addition, you also need to validate a bank account once in your Bitdenex account. After all identification and verification obligations you can start investing in crypto assets on Bitdenex.
09
Can I withdraw my Give-aways or Bonuses received by Bitdenex?
No, Bonuses and Give-aways given by Bitdenex cannot be withdrawn, you are not allowed to withdraw your received “Give-aways” or “Bonuses”, unless you make a first deposit and make a trade. Bonuses and Give-aways are forfeited upon any asset withdrawal.